Frequently Asked Questions
Everything you need to know about your Blackstone Labs experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Please use our online portal to initiate a return or exchange.
How do I know which size to order?
Each product page features a detailed sizing chart. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
Are your materials sustainably sourced?
Yes, Blackstone Labs is committed to ethical fashion. We prioritize organic cotton and recycled synthetic fibers in our premium collections to minimize our environmental footprint.
Can I track my package in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery status.